We try to inspect all products individually before we dispatch them so we hope that you are going to get a quality product that is exactly what you ordered. However, if merchandise arrives that is incorrect, defective, or damaged, we will gladly replace it at NO charge to you (including return shipping charges). If it turns out that we shipped you the wrong product and we can not ship you the correct merchandise, we will gladly pickup the wrong merchandise and offer full refund for the order, but you MUST return the incorrect merchandise back to us in a re-sellable and undamaged condition, otherwise we will not refund you. Please note, all claims must be initiated within 5 business days of delivery.
As for correct and non-faulty goods, you may return such items only in new condition and within 15 days. There are no refunds or exchanges on items where the packaging has been opened and cannot be resold as new. We will issue refunds for the product only. There is a 10% or $5 restocking fee, whichever is larger, on all merchandise returned. Customers will incur the expense for returning the item as we do not reimburse shipping charges. Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error, might be subject to additional restocking fees up to 50% of the item’s price or return of the merchandise back to you.
Changing or Cancelling Your Order
After you have placed your order, the order begins to process and you cannot cancel or change your order. Our system is designed to fill orders and get them on their way as quickly as possible. Once you receive your order in the mail, simply return any items you do not want by following the above Return Instructions.